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Run · Managed IT · UK & Ireland · 50–1,000 users

Managed IT.
Done properly.
By UK engineers.

Fixed monthly fee. Sub-30-minute response. 99.9% uptime. The same UK engineers who built it for you keep it running. No offshored helpdesk. No per-ticket charges. No surprise bills.

AssurePath Run · ops
ALL SYSTEMS GREEN
LIVE · LAST 24 HOURS
FIRST-RESPONSE
18 min
avg P1
UPTIME
99.97%
managed services
TICKETS CLOSED
42
out of 42 raised
ENGINEERS ONLINE
9
UK · GMT
RECENT ACTIVITY
● 14:42  ticket.closed   // p2 · vpn · 11min
● 13:18  patch.deployed   // m365 · 84 endpoints
● 11:55  onboarded.user   // firstname.lastname · 4 mins
● 09:03  backup.verified   // nightly · 100% pass
The promise

Three things we guarantee in writing.

Spelled out in every contract. Service credits issued automatically if we miss any - no claim form, no argument.

P1 RESPONSE
<30 min

P1 (production-down) acknowledged by a UK engineer in under 30 minutes, 24/7. P2 in 2 hours, P3 in 4 hours.

UPTIME SLA
99.9%

Managed cloud, network and infrastructure carries a 99.9% uptime SLA. Most months we land at 99.97%+ measured.

SURPRISE BILLS
£0

Fixed monthly per-user fee. No per-ticket, no after-hours surcharge, no migration billed separately. Annual review for fairness, not pretexts to charge more.

What's covered

16 services. One monthly bill.

Grouped by day-to-day, platform, security and strategic. Everything in here included in your fixed fee - never billed separately, never gated to a higher tier inside a contract.

DAY-TO-DAY

UK helpdesk

Real engineers. UK accents. Same team picks up every time.

Device support

Windows, macOS, mobile. Enroll, secure, patch, retire.

Account & access

Joiners, movers, leavers. MFA, SSO, conditional access.

Quick fixes

The boring stuff that takes 6 minutes and shouldn't take 6 days.

PLATFORM

Microsoft 365

Tenant management, mailbox, Teams, SharePoint, licensing.

Azure & cloud

Landing zones, IaC, FinOps, cost reviews. Or AWS / GCP.

Network & infra

Site-to-site VPN, SD-WAN, firewalls, switching, Wi-Fi.

Backup & DR

RPO < 15 min, RTO < 4 hr. Tested quarterly. Verified nightly.

SECURITY

Managed SOC · ADD-ON

24/7 detection & response - endpoint, identity, network. Optional across all tiers, from £18/user/mo.

Cyber Essentials & ISO

We hold them. We help you get and keep them.

Patch management

Tested rings. No "didn't apply because it broke last time".

Tabletop exercises

Annual rehearsal of your incident plan with the team. Honest.

STRATEGIC

Vendor management

We hold the conversations with M365, Microsoft, vendors, telcos.

Monthly service review

Tickets, trends, what's coming. With a senior, not an account manager.

vCIO / roadmap

Annual tech roadmap aligned to the business plan. Plus tier.

Onsite as needed

Engineer on the floor for major incidents, transitions, audits.

Pricing

Three tiers. All fixed-fee.

Per-user, per-month. No per-ticket. No surcharges. No vendor margins hidden in the line items. Pick a tier; we'll quote you a single number.

ESSENTIALS

Essentials

Core helpdesk and platform management for businesses that mostly run on M365.

£55/user/month
  • UK helpdesk · business hours (08:00–18:00)
  • Microsoft 365 tenant management
  • Device enrolment + lifecycle
  • Endpoint protection + MFA
  • Patch management
  • Joiner / mover / leaver
  • Backup & DR (RPO < 15min)
  • Monthly service review
STANDARDMost chosen

Standard

Everything in Essentials, plus 24/7 cyber and full Azure/cloud management.

£85/user/month
  • Everything in Essentials
  • 24/7 helpdesk + on-call
  • Azure / AWS / GCP management
  • Network & infrastructure
  • Conditional access + identity
  • Quarterly DR test
  • Vendor & licensing management
  • Endpoint EDR included (SOC add-on optional)
PLUS

Plus

Standard plus fractional CISO, vCIO and Cyber Essentials Plus. For regulated firms.

£125/user/month
  • Everything in Standard
  • Fractional CISO included
  • vCIO + annual technology roadmap
  • Cyber Essentials Plus support
  • ISO 27001 audit support
  • Annual tabletop exercise
  • Quarterly architecture review
  • Onsite engineer days included
  • Managed SOC add-on discounted
ADD-ON · ANY TIER
Managed SOC - 24/7 detection & response
Sits on top of any tier. 24/7 detection and response delivered by our UK SOC partner; orchestrated by AssurePath. Priced separately so you only pay for it if your risk profile (or your insurer) actually demands it.
From £18/user/moScope SOC
BUILD YOUR OWN · CUSTOM SCOPE

The three tiers aren't a straitjacket.

Want Plus security with Essentials helpdesk? Standard plus dedicated onsite? Pick the capabilities you need from across the tiers and we'll quote you one fixed monthly number against your exact requirements.

Pick & mix from any tier
Fixed monthly fee against your spec
Same SLAs, same UK engineers
Scope a custom plan
Pair Run with Change?
Most clients use one partner across the lifecycle - Change ships the new thing, Run keeps it running. Lifecycle clients save ~10% on Run pricing for the project's first year.
See Change services
The operating model

How a ticket actually moves through us.

We don't pass tickets between tiers. We don't bury you in CC'd updates. The engineer who picks it up owns it until it's closed.

01
Raised
Email, portal, Slack, Teams, or phone. Whatever your team prefers. One queue behind it.
0:00
02
Triaged
UK engineer triages and assigns priority within 15 minutes. P1 escalates immediately.
00:15
03
Owned
One engineer owns the ticket through resolution. No "escalating to L2" runaround.
00:30
04
Resolved
Fixed in your environment, communicated in plain English, with the cause and the fix.
01:30
05
Reviewed
Monthly service review covers trends, outliers, and what we recommend you change.
Monthly
Moving from another MSP?

We've done this a lot.

Standard takeover is 30 working days. Parallel running for two weeks. You keep admin credentials throughout - at no point is there a single party with sole access to your systems.

WEEK 1
Discovery
Read-only access to your existing tenant. We map devices, identities, integrations, contracts.
WEEK 2
Parallel
We shadow their ticket flow. Your team can route to either MSP - no service interruption.
WEEK 3
Switchover
Primary support to us. Their team holds escalation cover. M365 admin handover with you holding the bag.
WEEK 4
Done
Final handover, knowledge transfer, first monthly service review. New onboarding template in your inbox.
CE & CE+ consultancy
ISO 27001 advisor
Microsoft Solutions Partner
GDPR / ICO registered
BS 7858 staff vetting
FAQ

What buyers ask before signing.

Eight questions FDs and Ops directors ask in every Run scoping call.

Full managed IT for UK and Irish businesses with 50–1,000 users. UK helpdesk and engineer support, Microsoft 365 and Azure management, 24/7 cyber monitoring and incident response, network and infrastructure, backup and disaster recovery, device procurement and lifecycle, vendor and licensing management, and Cyber Essentials Plus and ISO 27001 support. Fixed per-user monthly fee. UK engineers, no offshored helpdesk.

Audit, not pitch

Free IT audit.
Whether you switch or not.

90-minute review of your current IT - tenant, devices, security posture, contracts, backups. You get the written audit and recommendations, regardless of whether you move to us.